Our guarantee

Every cabinet guaranteed for 5 years.

We make every cabinet in our own Long Eaton workshop, so we stand behind it. DTJ cabinets are guaranteed for 5 years against faults in materials and workmanship.

Workshop assembly floor

What is covered

What the guarantee covers.

Covered for 5 years

Covered

  • Cabinets (carcasses) made by DTJ Interiors
  • Faults in the board, edging and joints that come from how we made them
  • Panels, plinths and shelves we made for your order
  • Repair or replacement of the faulty part, made in our workshop

Not covered

Not covered

  • Faults caused by how the cabinets were fitted
  • Water damage from leaks, or damage from heat or steam
  • Accidental damage, misuse and normal wear and tear
  • Cabinets that have been altered after delivery
  • Damage or missing items not reported on the day of delivery or collection

Bought-in products, such as BA and PWS doors, worktops, hinges, runners, lighting and appliances, are covered by their manufacturer's own guarantee. We will help you make a claim.

The guarantee starts on the day your order is delivered or collected, and is in addition to your legal rights.

Making a claim

How to claim.

  1. Email us at info@dtjinteriors.co.uk with your name, order number or invoice, and photos of the problem.
  2. We look at it and may ask for more photos, or arrange for us or your fitter to check the cabinet.
  3. We put it right by repairing the fault or making a replacement part.

Why it lasts

How we build cabinets to last.

Every carcass is cut on our CNC from 18mm branded board, edged and built in Long Eaton. See how on our cabinet construction page, or look inside the workshop.

Buying from DTJ

More on buying from DTJ.

Buying from DTJ

How it works

Measure, quote, deposit, make, deliver, and your joiner fits. Six steps from your sizes to a finished room.

See how it works →

Questions

FAQs

Prices, deposits, lead times, delivery, fitting and guarantees, answered in one place.

Read the FAQs →

The small print

Terms of sale

Deposits, payment, cancellations, lead times and collection for made-to-measure goods.

Read the terms →

Questions

Questions about the guarantee?